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Call us at 302.738.4173 or
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©2006 Creative Learning Solutions, Inc. |
Conflict can consume time and energy and interfere with productivity in an organization; it can also be a major source of stress for individuals. Alternatively, conflict can lead to creative new solutions, strengthened relationships, and positive business outcomes. The difference is the skills of the people involved to manage conflict effectively.
As a result of this training you will be able to
- Identify sources of conflict at work
- Recognize your own attitude toward and preferred method of handling conflict
- Apply different strategies for dealing with conflict
- Keep your cool when things get hot
- Use the most appropriate communication skills to manage conflict
The course is participatory (rather than lecture), skill building, and enjoyable. We use reflection, dyads, small group work, video clips, and large group discussion. The training actively engages participants with skill practice, role plays, and feedback, so that the skills quickly become habits rather than just a training. Our use of solid adult education techniques and our skill in tailoring the course to the needs of the group gives us a proven track record of success.
