Will Your Customers Return?

Satisfying your customers is the single most important factor for a profitable business.

 

Did you know?

• Studies show that it costs 5-7 times more to find a new customer than to keep one you already have.
• The majority of customers who stop doing business do so because someone was rude, curt, sarcastic or indifferent. And most of those customers disappear without telling you why.
• Most customers with a complaint return if you handle the complaint to their satisfaction. And they tell others. Dissatisfied customers also tell others.

Which will it be for your company?

 

If you want to keep and attract more customers, call Creative Learning Solutions. Working with both management and front-line personnel, our Customer Service Training and Consulting helps you make customer satisfaction a reality. At the same time, it supports an effective, positive work environment for your organization. That means that everyone wins: the company, the employees, and the customers.

 

What do clients say about our Customer Service Training and Consulting?

 

"I used to have arguments with customers several times a day. Now I know how to solve their problems and I don't have to call my supervisor."

-Customer Service Representative

 

 

"The CS representatives are not calling me for help as often. And I'm more relaxed with everyone when they come into my office. My workday is less stressful and I get more done."

-his supervisor

 

 

"I learned to listen to irate customers instead of fighting with them. And I learned to listen to my son instead of arguing with him"

-Customer Service Associate

 

 

"I never used to listen to customers much, and now I do. My girlfriend always used to complain that I didn't listen to her, and that's going much smoother now. People would complain that I had an 'attitude', but I don't hear that so much anymore. Customers are more relaxed with me and talk more."

-Service Technician

 

 

"I listen to crew members on the telephone and problem solve with them instead of arguing back and forth."

-Dispatcher

 

 

"You helped us revamp our employee training program. Both new and experienced employees are learning faster and functioning better. And I really liked the training you gave. It was specific for our business, rather than generic customer service."

-Manager

 

 

"Customers talk more with me now, and I have more add-on sales."

-Service Technician

 

 

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